1. Introduction
Welcome to our Intelligent Voicemail Processing System ("Service"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: When you authenticate with Google OAuth, we collect your email address, name, and Google account identifier.
- Communication Data: Voicemail messages and their transcriptions that you process through our Service.
- Usage Information: Information about how you interact with our Service, including features used and processing history.
2.2 Information Automatically Collected
- Session Data: IP address, browser type, and user agent information for security and session management.
- Service Logs: System logs that record Service access, errors, and performance metrics.
- Gmail Integration: Message IDs and metadata necessary for voicemail detection and processing.
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our voicemail processing Service
- Transcribe and analyze voicemail messages as requested
- Authenticate users and manage account access
- Monitor and ensure the security of our Service
- Respond to technical issues and support requests
- Comply with legal obligations and enforce our terms
4. Data Processing and AI
Our Service uses artificial intelligence technologies to process voicemail data:
- Transcription: Audio files are processed using AI speech-to-text technology
- Analysis: Transcribed content is analyzed to extract key information such as names, phone numbers, and message intent
- Data Minimization: We only process data necessary for the requested services
- No Training: Your voicemail data is not used to train AI models
5. Data Security
We implement industry-standard security measures to protect your information:
- 256-bit encryption for data transmission and storage
- Secure OAuth 2.0 authentication through Google
- Session-based security with automatic timeout
- Regular security audits and updates
- Access controls and authentication requirements
- Secure infrastructure with monitoring and intrusion detection
6. Data Retention
We retain your information for as long as necessary to provide our services:
- Account Data: Retained while your account is active
- Voicemail Processing Data: Processed voicemails are archived according to your configuration
- Session Data: Automatically cleared after session expiration
- Logs: System logs are retained for 90 days for security and troubleshooting
7. Third-Party Services
Our Service integrates with the following third-party services:
- Google Gmail API: For accessing and processing voicemail attachments from your email
- Google OAuth: For secure authentication and authorization
- AI Processing Services: For transcription and analysis capabilities
These services have their own privacy policies, and we encourage you to review them. We only share the minimum information necessary for these integrations to function.
8. Your Rights and Choices
You have the following rights regarding your information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your account and associated data
- Data Portability: Request a copy of your processed voicemail data
- Withdraw Consent: Revoke Gmail access permissions at any time through your Google account settings
9. Children's Privacy
Our Service is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. International Data Transfers
Your information may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after any changes indicates your acceptance of the updated policy.
12. Contact Information